David Marcucci's Doorstep My personal thoughts, rants, raves, and more…

Negotiate Better, Get More

I was forwarded this article from my father and I thought it was pretty good.  People who know me say I'm a good negotiator.  I don't always agree since I don't get everything I want, however, this article does point out a lot of the tips I try to use when trying to get something from others.

"Use the other person's name" is likely the one I always do.  It's hard for someone to say "no" to you when you are using their name and they feel they are talking to another "person" rather than a "customer".  This is especially useful on the phone.  I've often detected a drastic change in tone on the other end as soon as I say the other person's name.  It's as if they were talking to a customer then realized they're talking to a friend.  Don't expect that every time, but you'll get it once in a while.

There are a few others that I didn't use in the past, but will now.  Also, it was a great reminder about techniques I have used but sometimes forget.  Hopefully you will find it helpful as well.

http://passivepanda.com/become-better-negotiator